Unfortunately, cancellation is not possible due to technical reasons, in order to ensure a smooth process. If you wish to revoke your order, you can return it to us at your own expense after receiving the goods. If you have any questions, please contact our customer service at briefkasten@gruendl.com.
If you have a customer account, you can view the current status of your order at any time under "Orders." In addition, we will send you the current status of your order via email.
No, you can also order as a guest. The customer account has the advantage that you can view your orders and the current order status, including shipment tracking, at any time.
We offer you the following payment options: PayPal, credit card, SOFORT transfer, Apple Pay, invoice, and installment purchase.
Normally, your order will be shipped within 1-3 business days with DHL GoGreen.
Log in to your customer account and select "Addresses". There you can add a new delivery address by clicking "Add new address" or edit an existing address.
We ship our products climate-neutrally with DHL GoGreen, including DHL tracking.
Currently, we only deliver within Germany and to Austria.
Germany: €4.50 per order (free for orders over €50).
Austria: €8.90 per order.
Yes, that is possible. To do so, enter your first and last name as usual. In the "Address" field, enter "Packstation" followed by the Packstation number. In the "Postal Code" and "City" fields, enter the details of the Packstation. Important: In the "Company" field, enter your DHL Postnummer. Without a Postnummer, the package cannot be delivered.
Please contact our customer service by email at briefkasten@gruendl.com with your order number and photos of the damaged/incorrectly delivered goods. We will deal with your request as quickly as possible.
You can return your ordered products within 14 days. You are responsible for the shipping costs of the return. Please send the goods to the following address:
PSP Pack GmbH
Am Dörrenhof 3
85131 Pollenfeld-Preith
The refund may take up to 10 business days.
We offer the following payment options: PayPal, SOFORT Überweisung, credit card (MasterCard, Visa), American Express, Apple Pay, or via Klarna (invoice and installment plan).
Enter your voucher code in the "Voucher Code" field below the subtotal in your shopping cart and click "Redeem". Please note that only one voucher can be redeemed at a time.
Klarna is a payment service provider that handles purchases on account or installment payments for us. You have 14 days after receiving the goods to pay the invoice.
Complete your order and select "Klarna Invoice" as your payment method. Click on "Order with obligation to pay". For verification, you will be asked for your date of birth and mobile number.
Payment is made directly to Klarna (not Gründl) within 2 weeks of dispatch. You can view your open invoices in the Klarna app or on the Klarna website.
Payment is processed via our payment service provider Mollie. Therefore, your bank statement may show "Mollie" or "Stg Mollie Payments" as the recipient.
Mercerization is a finishing process for cotton. In this process, the fibers are treated with concentrated sodium hydroxide solution. This causes the fibers to swell, become stronger, and acquire a smooth surface. The result is a silky sheen and higher dye uptake.
Gassing, also known as singeing or flaming, is an industrial finishing process that removes protruding fiber ends from yarn. This gives the yarn a smoother and more even surface.
Dispose of any packaging waste through the designated disposal channels. Only then can the packaging be recycled. You can find more information on our page about packaging disposal.
You can unsubscribe by clicking on the "Unsubscribe" link at the very bottom of the newsletter itself.
On the login page, click "I forgot my password". Enter your email address and we will automatically send you a replacement password.
Log in to your customer account and go to "Personal Profile". Under "Login Details", you can click on "Change password" and set a new password.
Please send us an email to briefkasten@gruendl.com requesting account deletion. We will take care of it.
Unfortunately, there is currently no factory outlet for Gründl yarn.